|
OUR BASIC GUARANTEE
Every product you purchase from Graceful Woman must be free of defects or you may return it immediately to us for replacement or full refund.
Also you may return to us within 30 days of purchase, for a refund or replacement, any item which you are not completely satisfied with.
Many of our products have additional guarantees, such as,
LIMITED LIFETIME FASHION JEWELRY GUARANTEE
FINE JEWELRY LIMITED GUARANTEE
TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE
ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE
ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE
THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY
SUBSTITUTIONS
LIMITED LIFETIME FASHION JEWELRY GUARANTEE
Fashion jewelry is unconditionally guaranteed for life! You may return any
costume jewelry item for immediate replacement** or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry
guarantee possible, and we back it 100% for life. Contact us at returns@gracefulwoman.com for the specific details of our return policy. The item’s Guarantee Certificate will be required for the return, and you must include $7.50 per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10K, 14K gold, genuine diamonds, sterling silver or cubic zirconia item.
FINE JEWELRY LIMITED GUARANTEE
Our Fine Jewelry is guaranteed to be as described.If not completely satisfied, return merchandise within five days of delivery for replacement or full refund.** Jewelry must be returned in its original condition, with the original sales slip. *Certain limitations apply to the following custom-made items: Special-size rings and items with monograms or names are not cancelable or returnable for refund.
TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE
We will repair at no charge the mechanism of any watch purchased from us which proves defective
within 2 years of purchase date. Contact us at returns@gracefulwoman.com for the specific details of our return policy. The item’s Guarantee Certificate will be required for the return, and you must include $5.00 per item, to cover the cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watchbands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watchband with your Certificate. To replace metal, special decorative or jeweled ladies' watchbands contact info@gracefulwoman.com for a price quote. This guarantee does not cover analog quartz watches - (See one-year limited quartz analog watch guarantee).
This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with the watch.
ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE
Your quartz analog watch movement is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced** provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, contact us at info@gracefulwoman.com for specific details. The item’s Guarantee Certificate will be required for the repair, and you must include $7.50 per item to cover the cost of handling, return postage and insurance. An additional $2.50 will be required to replace bands or crystals that are broken or worn. To replace metal, special decorative or jeweled ladies’ watchbands write for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.
ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE
We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1
year of purchase date. To have your clock repaired under this guarantee, contact us at info@gracefulwoman.com for specific details. The item’s Guarantee Certificate will be required for the repair, and you must include $12.50 per item to cover the cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.
THREE-YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY
Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone
is not missing. To have your jewelry repaired or replaced under this guarantee, contact us at info@gracefulwoman.com for specific details. The item’s Guarantee Certificate will be required for the repair, and you must include $5.00 per item to cover the cost of handling, return postage and insurance.
SUBSTITUTIONS
We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items shown at our site are
actual photos of the products available at the time of inclusion in the site. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because
of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown are close approximations. Although we work diligently to ensure the
accuracy of item descriptions and prices, we reserve the right to correct clerical and entry errors.
**Replacement is subject to item availability. If exact replacement is not available, replacement will be a
comparable item of at least equal value.
|